h888 Privacy Policy

1 Who We Are

This Privacy Policy is issued by h888 ("h888", "we", "us", "our"), the operator of the online betting and casino platform accessible at https://h888.bar (the "Platform"). h888 is the data controller responsible for the personal information collected from players and visitors who access the Platform.

We are committed to protecting the privacy of all individuals who interact with h888, including registered players across Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and beyond. This policy sets out in full how we collect, use, store, share, and protect your personal data, and how you can exercise your rights over that data.

2 Data We Collect

2.1 Information You Provide Directly

When you register an account, complete identity verification, make a deposit or withdrawal, or contact our support team, you may provide the following categories of personal data:

• Full legal name as it appears on your government-issued identification
• Date of birth (to confirm you are 21 years of age or older)
• Residential address in Bangladesh
• Mobile phone number (used for account security and payment processing)
• Email address (used for account notifications and support correspondence)
• Payment method details, including bKash account number, Nagad account number, Rocket number, Upay account, or bank account reference for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank transactions
• National Identity Card (NID) number and supporting documentation submitted for KYC verification
• Any information voluntarily shared when communicating with h888 customer support via live chat or email

2.2 Information Collected Automatically

When you visit or use the Platform, h888's systems automatically collect certain technical and usage data, including:

• IP address and approximate geographic location derived from your IP
• Device type, operating system, and browser version
• Session timestamps, pages visited, and features interacted with
• Betting and gaming activity, including game sessions, wager amounts, outcomes, and account balance changes
• Cookies and similar tracking technologies (see Section 6 for full details)

2.3 Information from Third Parties

h888 may receive personal data about you from third-party identity verification providers, payment processors (including bKash, Nagad, and Rocket), fraud prevention agencies, and analytics partners. This data is used solely to verify your identity, facilitate secure transactions, and protect the integrity of the Platform. h888 does not purchase personal data from data brokers.

3 How We Use Your Data

h888 processes your personal data for the following specific purposes:

4 Legal Basis for Processing

h888 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions you agreed to when registering, including account creation, payment processing, and game operation.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC verification, and record retention requirements.
• Legitimate interests: Processing carried out in pursuit of h888's legitimate business interests, such as fraud prevention, platform security, and service quality improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — in particular, the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Data

5.1 Authorised Third-Party Partners

h888 does not sell your personal data. We may share limited personal data with trusted third-party partners who assist in operating the Platform, strictly for the purposes listed in Section 3. These partners include:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, and partner banks) — to facilitate deposits and withdrawals
• Identity verification and KYC service providers — to confirm your identity and age
• Fraud prevention and AML compliance providers — to protect the Platform and its players
• Cloud hosting and IT infrastructure providers — to store and process data securely
• Analytics and performance monitoring tools — to help h888 improve the Platform (data is anonymised or pseudonymised where possible)

All third-party partners are contractually bound to process data only in accordance with h888's instructions and applicable data protection standards. They may not use your data for any independent purpose.

5.2 Legal and Regulatory Disclosure

h888 may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or lawful regulatory directive. In such cases, h888 will disclose only the minimum data necessary to fulfil the legal obligation.

5.3 Business Transfers

In the event that h888 undergoes a business restructuring, merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify affected players and ensure that data protection commitments are maintained throughout any such process.

6 Cookies & Tracking Technologies

6.1 What Cookies We Use

h888 uses cookies and similar tracking technologies on the Platform to enhance functionality, improve performance, and deliver a more personalised player experience. The types of cookies we use include:

• Essential cookies: Required for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without disrupting Platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and recently played games.
• Analytics cookies: Collect anonymised data about how players navigate and interact with the Platform. This data helps h888 identify performance issues and improve the user experience.
• Security cookies: Detect suspicious login attempts, protect against cross-site request forgery (CSRF), and support our fraud detection systems.

6.2 Managing Your Cookie Preferences

You may control non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the h888 Platform, including features such as persistent login sessions and personalised game recommendations. Refer to your browser's help documentation for instructions on managing cookie settings.

7 Data Security

h888 applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the h888 Platform
• Encrypted storage of all personally identifiable information and payment-related records at rest
• Multi-factor authentication options for player account access
• Role-based access controls ensuring that only authorised h888 personnel with a verified operational need can access player data
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent third-party specialists
• Continuous monitoring of Platform activity to detect and respond to suspicious behaviour in real time

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data security incident that poses a significant risk to your rights or interests, h888 will notify affected players promptly and take all reasonable steps to mitigate harm.

You also play a role in keeping your account secure. You must maintain the confidentiality of your h888 login credentials and notify us immediately at [email protected] if you suspect any unauthorised access to your account.

8 Data Retention

h888 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, including any legal, regulatory, accounting, or reporting requirements. The general retention schedule that applies to different categories of data is as follows:

When personal data is no longer required, h888 will securely delete it or anonymise it so that it can no longer be associated with any identifiable individual.

9 Your Rights

As a player on the h888 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected].

h888 will respond to all verified rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. h888 will not charge a fee for exercising these rights unless requests are manifestly unfounded, repetitive, or excessive.

10 Children & Minors

The h888 Platform is strictly intended for adults aged 21 years and above. h888 does not knowingly collect, process, or retain personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the Platform in any way.

If h888 becomes aware that personal data has been collected from a person under the age of 21 without verifiable parental consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please notify us immediately at [email protected] so that we can investigate and act promptly.

11 Third-Party Links

The h888 Platform may contain references to third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While game content is delivered through integrations with these providers, h888 remains the data controller for all personal data collected on the Platform. These game providers operate under their own privacy and data security frameworks in relation to any data processed on their own infrastructure.

h888 is not responsible for the privacy practices of any third-party websites or services that may be accessible via links embedded in provider content. We encourage you to review the privacy policies of any third-party services you engage with independently of the h888 Platform.

12 Policy Updates

h888 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, h888 will notify registered players via email or a prominent on-Platform notification at least 7 days before the changes take effect.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this page periodically to stay informed about how h888 protects your personal data. Your continued use of the Platform after any revised policy takes effect constitutes your acceptance of the updated terms.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way h888 handles your personal data, please reach out to us through any of the following channels. Our support team is available around the clock and will handle all privacy-related enquiries with the utmost professionalism and discretion.

• Live Chat: Available 24 hours a day, 7 days a week, accessible from within your account dashboard — the fastest way to reach us
• Email: [email protected] (plain text — not a clickable link)
• Response Time: Under 2 minutes via live chat; within 24 hours by email
• Operating Hours: Bangladesh Standard Time (BST, UTC+6), around the clock

h888 is committed to addressing all privacy-related enquiries promptly, fairly, and in the best interests of every player across Bangladesh.